Is this Helen hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Helen hotel have a swimming pool?

Yes, this Helen hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Helen hotel?

Best-rates for the Helen hotel starts from $113 per night with includes Wellness Facilities, Toiletries, Pool, Business Services, Bedding/Linens, Laundry, Air Conditioner, Guest Services, Child Friendly, TV, Breakfast, Internet, Kitchen, Parking, Designated Smoking Area, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Helen hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Helen hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Helen hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Helen hotel?

Based on the information reported by the owner or manager, the Helen hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Helen hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SureStay Hotel by Best Western Helen Downtown | Hotel in Helen

8.8 (1013 Reviews) | 1 Bathroom

Helen Hotel | SureStay Hotel by Best Western Helen Downtown

Hotel in Helen

Hotel in Helen with free breakfast and a 24-hour front desk
This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite.
Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Toilet paper

Hair dryer

Soap

Private bathroom

Free toiletries

Shower/tub combination

Shampoo

Hydromassage showerhead

Bedroom

Air conditioning (climate-controlled)

Bed sheets

Desk

Access via exterior corridors

Iron/ironing board

Phone

Free local calls

Laptop-friendly workspace

Connecting rooms available

Breakfast

Coffee/tea in common area(s)

Free continental breakfast available daily 6:00 AM–10:00 AM

Coffee/tea maker

Microwave

Refrigerator

Parking

Wheelchair-accessible parking and van parking available

Free self parking on site

Onsite parking includes off-street options

Accessibility

This property does not have elevators

Raised toilet seat

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Assistive listening devices available

Wheelchair-accessible van parking

Braille signage

Wheelchair-accessible path of travel

Wheelchair-accessible parking

Wheelchair-accessible lounge

Activities

Golfing

Rafting

Heated pool

Indoor pool

Entertainment

Cable channels

32-inch TV

General

Banquet hall

Grocery/convenience store

English

Shared refrigerator

Designated smoking areas (fines apply)

Shared microwave

TV in lobby

Guest Services

Indoor pool

Refrigerator

Grocery/convenience store

Microwave

Housekeeping (on request)

24-hour front desk

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:00 am minimum check-in age: 21

Check-out

Check-out before 11 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

John

Nov 13, 2025 03:25:00 AM

Review Score: 10

Summary: O

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave Room Size: m² 1 King Bed	General Number of living rooms 0, Coffee/tea maker, Refrigerator, Television, Bed count minimum 1, Bed count maximum 1, Flat-panel TV
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave Room Size: m² 2 Double Beds	General Number of living rooms 0, Coffee/tea maker, Refrigerator, Television, Bed count minimum 2, Flat-panel TV, Bed count maximum 2
Standard Room, 2 Double Beds, Accessible, Bathtub Room Size: m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Grab bar - in bathtub, Grab bar - near toilet, Wheelchair accessible, Lowered locks/deadbolt, Bed count minimum 2, Accessible bathtub, Portable bathtub seat, Lowered peephole/view port in door, Bed count maximum 2
Suite, 1 King Bed, Non Smoking, Jetted Tub Room Size: m² 1 King Bed	General Number of living rooms 0, Jetted bathtub, Coffee/tea maker, Television, Bed count minimum 1, Bed count maximum 1, Flat-panel TV
Suite, 1 King Bed, Non Smoking, Jetted Tub Room Size: m² 1 King Bed	General Number of living rooms 0, Jetted bathtub, Fireplace, Television, Bed count minimum 1, Bed count maximum 1, Flat-panel TV